ITIL® Foundation [Book]

ITIL® Foundation [Book]
£11
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Now updated in line with the 2011 syllabus, this quick-reference revision guide has been designed to help you prepare for your ITIL® Foundation exam. It is also a key reference aid for managers, practitioners, vendors and consultants in the workplace and while travelling.

Buying the manual will give you a valuable supplementary learning aid, giving you a clear understanding of the ITIL® Framework and a basis to continue your learning to a higher level if your career development goals demand it.

The ITIL® Foundation manual is vital for the career of any IT professional that utilises service management in their skillset.

Focus

This handbook provides an introduction to the ITIL® service lifecycle model and an overview of the ITIL® qualification structure. It contains a chapter on each of the components of the lifecycle: service strategy, service design, service transition, service operation and continual service improvement.

Chapters

  • Introduction to the ITIL® service lifecycle model
  • Overview of the ITIL® qualification structure
  • Service strategy
  • Service design
  • Service transition
  • Service operation
  • Continual service improvement

Advantages

  • The key principles and practices of IT service management
  • Get an introduction to the ITIL® service lifecycle
  • Understand the ITIL® qualification structure
  • Learn about the core components of the ITIL® service lifecycle
  • Updated in line with the latest syllabus
  • From the official publisher of ITIL®
  • It will help you to prepare for the ITIL® Foundation exam
  • Describe the key principles and practices of IT service management
  • Relevant sections of the core publications
  • Available in English, German, Japanese, Russian and Finnish
  • Quality assured and endorsed by itSMF International
  • Manual can be used for reference throughout training and to refresh your memory

PLEASE NOTE: Books are exempt from VAT.

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Course Code
EC113579
Type
Hard Copy
Course Access
1 Year
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